Verint Genie

How to Turn Customer Conversations into Impactful ROI with CX Intelligence

Every contact center is sitting on years of customer conversations packed with revenue drivers, churn warnings, and operational fixes, but most teams still can’t turn that data into decisions fast enough to matter.

In this Verint Master Class, Daniel Ziv and Roni Ravuna break down what’s really changed in customer intelligence, play a round of “Assumptions or Reality” on the market’s AI analytics claims, and share a product demo to reveal how leading brands are converting untapped conversation data into measurable business outcomes.

Get an expert’s view of where the CX market is heading and what to look for before investing in a CX analytics solution.

MSC Industrial Supply is transforming customer and employee experiences with Verint Genie. Discover how the solution recommends stronger questions and scripts while uncovering faster and deeper insights into agent performance – helping the company deliver on its “Built to make you better” mission.

Every year over 5 million customers trust Novuna to provide the right finance solutions to help them achieve their goals. The company was eager to explore ways to increase revenue and improve customer experience (CX).

Verint Genie was able to identify improvements in their processes to provide a better experience for their customers whilst reducing the number of calls to the contact center. By fixing the process, Novuna expects to improve customer experience and maximize revenue.

Learn how Hazel goes from manual call studies that took weeks to key insights in minutes – without adding headcount.