Increasingly complex regulations around the world are raising the bar for surveillance professionals. Industry experts gathered in London at Voice Surveillance Deep Dive in 2022 to discuss the latest developments in voice surveillance, including regulatory enforcement, the integration of voice with e-comms and trade, and a range of other technology issues. The biggest challenges they found are:
These challenges aren’t new, but the extent to which compliance with the rules is expected is unprecedented; and the size of the penalties for non-compliance are severe. Therefore, surveillance professionals are putting the emphasis back on capture and archiving.
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