Verint Helps Bradesco Seguros Improve Service Quality, Customer Loyalty, and NPS

Sibeli Zaninelli, Senior Manager, Customer Relationship Center, at Bradesco Seguros, shares how her organization’s use of Verint Speech Analytics helped drive a 9-point year-over-year increase in NPS while lowering product-related complaints by 55%. With clearer, more efficient service fueled by insights from the best-of-breed Verint solution, the company ensures greater service consistency and excellence.