White Paper

Verint Global Research: Engagement Capacity Gap Study​

Engagement Capacity Gap Study Verint Global Research

What do business leaders think about their preparedness for rising customer expectations and a rapidly changing workforce?

We surveyed thousands of business leaders from around the world and across 10 industries to find out.

Brands already lacked resources in 2020 to keep up with digital transformation and changes in workforce dynamics. The pandemic added even more pressure. Our new research reveals a chasm between what organizations know they need to do in order to manage customer engagement and the resources they have to do it. We call it the Engagement Capacity GapTM.

Download the Engagement Capacity Gap Study to understand the scope of the problem, the requirements for closing the gap, and how to get to Boundless Customer EngagementTM.

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