Verint Experience Index: Retail UK Q4 2021

Today’s consumers know what “good” customer experience (CX) feels like. This means that they are always comparing you with best-in-class brands and your peers with every interaction, regardless of whether you have the same resources and technology infrastructure.

Which retailers are leading the way in the UK? What are the key learnings to take away from their performance and what does this tell us about the preferences of retail consumers?

With input from more than 1,300 retail customers, this latest Verint Experience Index Retail report uncovers important CX trends and insights, including:

  • The UK retailers that are winning on CX
  • The key drivers to customer satisfaction
  • The top 6 factors that influence purchase decisions
  • Channels first used at key stages of the customer journey

Download your copy to uncover key insights to consider when developing your CX strategy.

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