Research Report

Verint Experience Index Q4 2019: Retail​

Verint Experience Index Q4 2019: Retail​

Your customers shop for more than products and services. They’re also shopping for superior CX—and they’re rewarding brands that can deliver.

Read the new Verint Experience Index: Retail report to see how 12,000 customers rank 25 leading brands on customer satisfaction and NPS. You’ll also learn:

  • How digital downfalls cost brands millions, erode profits, and damage loyalty
  • How Amazon gets CX right across the journey
  • Channel preferences for research, purchase, fulfillment, and returns
  • What factors customers rate highest when considering where to shop

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