Transform your CX culture – connect silos and outperform competitors

Available On-Demand

Global transformation expert Chris Hirst believes that the right culture allows leaders to enable their teams to boost productivity and outperform competitors. Economic flux, peaking customer interactions and cross-team silos mean it’s more important than ever to break down barriers and drive cultural transformation. Get it right, and you’ll find that culture is your new CX superpower.

In this webinar, Verint speaks with international speaker, author and podcast host, Chris Hirst. We bust the leadership jargon and unlock his secrets to success. Together we explore:

• What ‘culture’ truly means and why it’s never been more vital
• External and internal pitfalls – and how to avoid them derailing progress
• The role of leadership, connecting silos, and stakeholder management
• How culture can drive CX outperformance.

This timely webinar is suitable for leaders of all levels, from contact centre team managers to digital transformation leads. From private to public sector, and from banking to travel and beyond – culture is hyper-relevant to all organisaitons.

Presenters

Chris Hirst
Best-Selling & Award-Winning Author

With more than a decade of experience in global and UK CEO positions, Chris is widely recognised as an innovative and inspirational leader with a proven track record of successful business transformation – guiding businesses to record growth and lasting repetitional change. He is author of the best-selling and award-winning book No Bullsh*t Leadership. His second book, No Bullsh*t Change is out now.

Huw Jones
Director, Solutions Consulting, Verint

Huw leads the WFM Solutions Consulting team across EMEA region who are responsible for product awareness, partner sales and pre-sales enablement and translating customer requirements into solutions. Huw has over 20 years of experience in product management and consulting on WFM solutions globally from a Silicon Valley start-up to Verint’s current market leading position. His role involves working with customers on their strategies, how these evolve with a hybrid workforce and focus on employee engagement.