Ebook

The Talent Management Playbook

How to Find and Retain a Productive, Engaged CX Workforce

This playbook examines the talent management challenges faced by companies throughout the entire employee journey – from recruitment and onboarding to performance and enablement.

Across three years of global customer engagement research, Verint has found that workforce issues have been a consistent challenge for businesses all over the world. This year’s data has revealed the growing concerns of the negative impact that issues such as staffing shortages and operating a remote workforce could have on delivery of exceptional customer experiences.

The key areas of talent management challenges highlighted in the playbook are:

  • Recruitment: Turn your hiring process into an efficient global talent search
  • Performance: Effectively onboarding and improving the skills of a largely remote workforce
  • Support: Ensuring improved retention and employee wellbeing
Download the playbook and discover how to find and retain a productive and engaged workforce.

Download now

* indicates a required field

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, The Talent Management Playbook. Keep an eye on your inbox! We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands build enduring customer relationships by connecting, work, data and experiences efficiently.

Pattern