The Talent Management Playbook
How to Find and Retain a Productive, Engaged CX Workforce
This playbook examines the talent management challenges faced by companies throughout the entire employee journey – from recruitment and onboarding to performance and enablement.
Across three years of global customer engagement research, Verint has found that workforce issues have been a consistent challenge for businesses all over the world. This year’s data has revealed the growing concerns of the negative impact that issues such as staffing shortages and operating a remote workforce could have on delivery of exceptional customer experiences.
The key areas of talent management challenges highlighted in the playbook are:
- Recruitment: Turn your hiring process into an efficient global talent search
- Performance: Effectively onboarding and improving the skills of a largely remote workforce
- Support: Ensuring improved retention and employee wellbeing
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