The State of Workforce Dynamics

“Disruption as Usual” continues and constant, rapid change is the status quo. To help you thrive despite the chaos, Verint has surveyed more than 2,700 business leaders from a variety of industries around the globe to learn how they’re adapting and what’s top of mind. In Verint’s new Engagement Capacity Gap study, 76% of our respondents believe customer engagement and experience challenges will increase in 2022.

New challenges and opportunities continue to emerge such as changing customer preferences, growing expectations, and The Great Resignation impacting workforce dynamics. Employee engagement, hybrid and remote working, employee wellness, and retaining talented workers are still at the forefront of top concerns.

Join this fireside chat where we will cover:

The impact of the Great Resignation on recruiting and talent management
Engagement and consistency across hybrid and remote work
Leveraging AI for better engagement and empowering the remote workforce
How Employee Experience (EX) directly impacts Customer Experience (CX)

Join fireside chat speakers Maribel Lopez, Founder, Lopez Research and Celia Fleischaker, CMO, Verint as they discuss the findings from Verint’s 2022 study, Engagement Capacity Gap™: How Organizations Are Evolving to Address New Challenges in 2022 . They will offer insights and actionable strategies to help you address top challenges and opportunities impacting workforce dynamics, as well as explore how technology can help you bridge the gap.

Celia Fleischaker, Chief Marketing Officer, Verint

Celia Fleischaker has more than 20 years of enterprise software marketing experience, and currently serves as the Chief Marketing Officer for Verint, responsible for developing and executing brand and marketing strategies to build Verint’s success as a leading provider of customer engagement for thousands of organizations around the globe including 85 percent of the Fortune 100.

Maribel Lopez, Founder, Lopez Research

Maribel is the founder of Lopez Research, a market research and strategy consulting firm. She’s also the co-founder of the Emerging Technology Research Council, a community of business and technical leaders in Fortune 1000 companies focused on driving innovation and business value by leveraging emerging technologies. Maribel is the author of the John Wiley and Sons book “Right-time Experiences” and a contributor to Forbes. Prior to founding Lopez Research, Maribel gained her expertise by working at Motorola, International Data Corp., Shiva Corporation and Forrester Research.

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