Ebooks

The Future of Knowledge Management: 4 Key Questions Answered

Verint recently hosted a Knowledge Management webinar that featured Forrester’s Kate Leggett, Vice President and Principal Analyst, as guest speaker. In this eBook, The Future of Knowledge Management: 4 Key Questions Answered, we took the opportunity to follow-up with Kate to ask her these key questions about knowledge management:

  1. How is knowledge management foundational to customer engagement?
  2. What’s the connection between AI and KM?
  3. What is contextual knowledge?
  4. How can I future-proof my KM solution?

Download the eBook today to learn about the future of KM.

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If you haven’t received it within an hour or would like to reach out to a CX expert in your region, please visit our Contact Us page.

In the meantime, check out our website to see how Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences efficiently. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and deliver differentiated experiences at scale and consistently across every interaction. With Verint, brands can close the gap created when a company lacks the resources required to deliver the desired customer engagement. Closing this engagement capacity gap enables them to build enduring relationships with customers and drive real business results.

Best Regards,

The Verint Team

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