Research Report

Reuters Events: State of Customer Service & Experience 2023

Human, Connected & Quantified

Through crucial statistics and insightful qualitative interviews with some the most innovative service and experience leaders in North America, the Reuters Events: State of Customer Service & Experience 2023 report will equip you with critical benchmarks and strategies to deliver experience excellence in 2023 and beyond.

This report will serve as a guiding star for CS and CX leaders as they navigate the key challenges and opportunities of the year, from securing budget and demonstrating ROI to mastering the employee experience and augmenting agents through intelligent automation:

  • Part 1: Investing for Impact, Driving Action, Delivering Returns
  • Part 2: Consistent, Customer-Centric and Underpinned by Storytelling
  • Part 3: Frictionless, Disciplined and Measured
  • Part 4: Human Experience, Powered by Technology, Built on Trust

Download the report to learn the top three strategic reasons for CX and service today.

CX 2023 Reuters Report

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