Research Report

Reuters Events: State of Customer Service & Experience 2023

Human, Connected & Quantified

Through crucial statistics and insightful qualitative interviews with some the most innovative service and experience leaders in North America, the Reuters Events: State of Customer Service & Experience 2023 report will equip you with critical benchmarks and strategies to deliver experience excellence in 2023 and beyond.

This report will serve as a guiding star for CS and CX leaders as they navigate the key challenges and opportunities of the year, from securing budget and demonstrating ROI to mastering the employee experience and augmenting agents through intelligent automation:

  • Part 1: Investing for Impact, Driving Action, Delivering Returns
  • Part 2: Consistent, Customer-Centric and Underpinned by Storytelling
  • Part 3: Frictionless, Disciplined and Measured
  • Part 4: Human Experience, Powered by Technology, Built on Trust

Download the report to learn the top three strategic reasons for CX and service today.

CX 2023 Reuters Report

Download now

* indicates a required field

Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, Reuters Events: State of Customer Service & Experience 2023.  Keep an eye on your inbox!  We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.