Delivering Great Experiences for Citizens

Webinar sponsored by:


Leverage New Citizen Behavior Research to Drive Satisfaction and Growth

The latest edition of Verint’s eGOV Experience Index looks at the performance of desktop, mobile and location services across the US federal government, including the executive branch. The data charts the shifts in citizens’ behavior and needs in the two years between 2020 and 2022, exploring the legacy of COVID lockdowns and how it has impacted the way government services need to be delivered.

In this on-demand webinar, watch Verint’s VP of Business Development, Brian Koma, and Sr. Manager of Customer Analytics, Deneen Davis, as they discuss:
  • The impact of the Biden Administration’s focus on improving citizens’ digital experiences
  • How government desktop services outperformed private industries
  • The success seen from investing in world class in-location services during the pandemic

Watch this on-demand webinar now to hear key findings from Verint’s latest research on whether the government is effectively meeting citizens’ expectations for digital and in-person experiences.


deneen davis

Deneen Davis
Sr. Manager of Customer Analytics, Verint


brian koma

Brian Koma
VP of Business Development, Verint



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