Search above to discover how Verint’s CX Automation Platform brings AI, automation, and analytics together in one place.
Capabilities
AI-powered CX automation on top of your existing ecosystem — no rip and replace.
Orchestrate your hybrid workforce of humans and AI agents
Unify customer engagement data across the enterprise
Governance, guardrails, and model management for enterprise AI
The right employees in the right place at the right time
Evaluate 100% of human and automated interactions across channels
Avoid fines by meeting all regulatory standards
Capture and manage interaction data across sources
Automate tasks end-to-end
In the moment assistance during an interaction
Automate manual work for supervisors and analysts
Uncover insights from customer conversations
Listen, measure, and act on the Voice of the Customer
Improve bank security investigations
Trading and financial services compliance
Align resources for real-time workforce management
AI-powered quality across all customer touchpoints
Accelerate the impact of your CX data
Increase contact center capacity with CX Automation
Avoid a lengthy rip and replace project
Drive ROI with specialized AI agents
