Verint Master Class: How to Move from Reactive to Proactive, Real-Time AI WFM
Traditional WFM programs were not designed for today’s dynamic, omnichannel contact center. Watch this on-demand session to learn how three forgotten WFM steps and AI-powered, real-time WFM can catapult your WFM program from reactive to proactive, from firefighting to foresight, from insights to action.
Trudy Cannon and Florian Garnier, Verint’s WFM experts with over 50 years combined contact center WFM experience, will share the best practices and most often overlooked steps that are keeping you in a reactive mode. Learn how real-time AI WFM enables you to proactively and continuously adapt at the speed of life.
Speakers
Trudy Cannon,
Senior Director GTM Strategy
Florian Garnier
Senior Director GTM Strategy
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