Analyst Report

Game On in Las Vegas as Verint Pushes to Close the Engagement Gap with Growing CX Automation Announcements

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IDC’s Perspective on Verint CX Automation and VoC Capabilities

As brands seek to maintain awareness of brand perception across millions of customer and consumer touch points, they must use that awareness to provide not only real-time engagements but engagements that are in the right place (channel) with the right action to optimize the customer engagement and journey leading to trust and loyalty and long-term relationships.

Read IDC’s perspective about Verint’s new listening capabilities, including an API-driven survey engine, a native mobile SDK, listening for advanced events and struggle events, and expanded support for geolocation of data points to support your voice of the customer (VOC) program.

Download the IDC report today for an analysis of key announcements and innovations shared at Verint Engage 2023.

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