Webinar

How Intelligent Virtual Assistants Can Deliver Instant ROI

Organizations are scrambling to deploy automated self-service tools that can both meet their customers’ expectations and help them save resources. A modern digital engagement strategy requires that companies embrace conversational AI to not just answer customer questions, but to automate interactions that drive revenue and deliver best experiences.

In this on-demand webinar, you’ll get an overview of the current conversational AI market needs, including impact of tech advances with generative models on bots more broadly. Then, we’ll provide a live demo of the new Verint Intelligent Virtual Assistant (IVA), which works through digital and voice channels to allow an organization to scale the hybrid workforce of humans and bots with a low-code bot-building and bot-management environment.

Verint experts show you how a next-generation, AI-powered IVA allows your organization to:
  • Provide users with consistent, personalized, and AI-powered conversations, through both digital and voice channels.
  • Build, manage, and fine-tune your virtual assistant in a single, easy-to-use, low-code environment.
  • Use pre-built, out-of-the-box natural language understanding (NLU) models specific to your industry so you can quickly identify customer intentions and provide the best responses.
  • Easily connect to a wide variety of business applications, data streams, back-end systems, and channels for faster time-to-market.
  • Gain insights into customer interactions to proactively identify new, unknown, or unmet customer expectations.
  • Use conversational AI for customer self-service use cases and internally to assist your contact center agents, as well as your HR and IT teams.

Fill out the form to watch on-demand now!

Speakers

Patel Tapan
Product Marketing & GTM Conversational AI, Sr. Director, Verint

 

Paulo Barrett
VP, Professional Services Ops, Verint

 

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