Webinar

How to Harness Social Messaging for Better Citizen Engagement

How to Harness Social Messaging for Better Citizen Engagement

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According to a Forrester report from June 2020, more than 40% of online adults use social messaging to communicate with brands. And Gartner predicts that by 2025, 80% of customer service organizations will have abandoned native mobile apps in favor of social messaging for a better customer experience.

Should social messaging become the standard for citizen engagement? This webinar reviews three reasons your agency should adopt social messaging into its engagement strategy.

Watch on demand to learn how the government can better leverage social messaging to provide enhanced citizen experiences.

Watch the Webinar

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