Webinar

Connected Customer Journeys: How Shoe Carnival and Verint Bridge Digital and In-Store CX

Customers expect connected customer journeys. They don’t care that there are multiple teams within your business. That’s because they don’t see those teams, they only see one thing: your brand.

Watch our on-demand webinar to hear from David Hudspeth, Senior Manager Customer Service & Fulfillment at Shoe Carnival, and Koren Stucki, Vice President VoC at Verint as they discuss the world of connected customer journeys including how to listen across and build omnichannel experiences.

Watch the webinar to learn:

  • Best practices for building connected customer journey
  • How bots can bridge the gap between digital and in-person customer experiences
  • How to operationalize insights from surveys and other customer feedback

Watch now

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