Case Studies: How DenizBank and Florius Create Superior Agents, Boost Improvements

Learning best practices from others can help you see what’s possible

Hear how DenizBank and Florius Mortgage Lender are using AI-driven, real-time guidance to empower their agents, improve KPIs, and positively impact customer interactions in the moment. Learn how identifying what’s being said, how it was said, along with desktop application context can generate tangible business improvements.

Watch this webinar to hear how these financial institutions achieved:

+20% boost in customer satisfaction
9.4% improvement in FCR
30% increase in quality and compliance scores

Watch now on-demand to gain key insights from Verint experts, Roni Ravuna and Tricia Manning.

Speakers

Roni Ravuna

Roni Ravuna

Director of Speech, Text and Real Time Analytics – Verint

Tricia Manning

Director, GTM, Workforce Engagement – Verint

Watch on-demand

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