Five Ways to Make Your Contact Center Safe and Sophisticated

Today’s customers have access to more customer service channels than ever. But they’re still picking up the phone. In fact, voice is still the top channel for many interactions, which is why your contact center needs sophisticated Interactive Voice Response (IVR) technology to deliver exceptional experiences.

At the same time, your contact center needs to remain safe from fraudsters who aim to damage your customer’s data, your bottom line, and your reputation. With Verint IVR and Verint Da Vinci Call Risk Scoring, identify fraudulent behavior well before the actual attack, keeping you one step ahead of the fraudsters.

In this eBook, learn more about the five ways Verint can help you make your contact center safe and sophisticated:

  1. Modernize Your IVR
  2. Deploy Upstream Detection Before Fraud Occurs
  3. Use Real-Time Behavioral Analysis of Fraudulent Activities
  4. Create Passive, Frictionless Interactions with Customers
  5. Identify Big Savings and Better Experiences with Call Verification

Download your copy of the eBook to learn more about how you can stop fraudsters before they attack and provide better protection for your IVR with Verint Da Vinci Call Risk Scoring.

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