Best Practice Guides

Enhance Coaching of Your Work-from-Anywhere Agents

Executive Perspective: Enhance Coaching of Your Work-From-Anywhere Agents

Work-from-anywhere removes a contact center manager’s ability to observe agents.  Managers need a new, digital means to assess agent performance so they can better coach, motivate, and grow their teams.

Learn how new desktop tools like Verint® Application Visualizer™ can:

  • Enable “virtual” walk around management
  • Give you real-time desktop activity data
  • Create data-driven clarity into employee performance
  • Identify for managers who needs coaching on what activities

Read the Executive Perspective: Enhance Coaching of Your Work-From-Anywhere Agents

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