Engagement Innovation: How Knowledge Management Delivers Service Anywhere

As support touchpoints proliferate, the role of knowledge has expanded from a standalone repository to a dynamic component of all employee and customer-facing tools. In this webinar, you’ll hear from leaders in customer service and knowledge management innovation about the critical importance of central knowledge and how Verint Knowledge Management makes service anywhere a reality.

You’ll leave with an understanding how to deliver customer self-service on any channel, support your agents to deliver consistently great service whatever your operating model, and ensure total quality across your business operations.

Watch now to discover the value Knowledge Management can bring to your organization.

Speaker

John Chmaj, Senior Director, Knowledge Management Go-to-Market Strategy, Verint