Engage 22: Future of Work Panel

At Engage, the brightest minds in customer engagement are joined together to share industry insights and knowledge. Watch this exclusive Future of Work panel as Celia Fleischaker, Verint Chief Marketing Officer, hosts Sheila McGee-Smith, Juanita Coley and Dan Miller to discuss key trends in the contact center.


Sheila McGee-Smith
President & Principal Analyst at McGee-Smith Analytics
Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services.


Juanita Coley
WFM Whisperer at Solid Rock Consulting
Juanita Coley commonly referred to as the “Contact Center Whisperer” fell in love with Workforce Management 15+ years ago while working in a contact center as a teen mom. Juanita picked up a book called Blue Pumpkin and the rest is history. Juanita’s desire to understand the technology fueled a fire that has yet to go out. Today Juanita is a sought-after business consultant traveling the world helping contact centers improve their teams understanding and efficiency of workforce management and the technology that powers it. To learn more about Juanita visit her online at juanitacoley.com


Dan Miller
Lead Analyst & Founder at Opus Research
Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce through consulting engagements and by authoring scores of reports and advisories addressing business opportunities that reside where automated speech and natural language processing leverage conversational AI, analytics and contact centers.

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