COVID-19 and the Evolution of Branch Staffing

The pandemic has impacted bank branches in many ways, including:
  • Branch closures and re-openings
  • Rapid migration to digital channels
  • Redeployment of branch staff to other roles
  • Adjustment to hours and services branches provide
Watch this roundtable, hosted by the Consumer Bankers Association (CBA) to hear bankers discuss the impact the pandemic has had on their branches, and what changes to branch operating models they anticipate in the next 2 to 3 years.

Watch the webinar now

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