One Workforce – A Contact Center Without Walls

Format: On-Demand Webinar

As interactions grow in volume and complexity, it’s critical to ensure your entire workforce is equipped to engage with customers in the right way at the right time. A One Workforce™ approach is a contact center without walls, one where any employee with the right skills and expertise can serve your customers.

Watch this fireside chat about One Workforce with Blair Pleasant, President & Principal Analyst, COMMfusion, and Dave Singer, VP, Go-to-Market Strategy, Verint.

In this session, Blair and Dave cover:
  • Why a One Workforce approach is more important now than ever
  • How emerging technologies enable this approach to become a reality
  • Steps you can take today to get started

Watch now to hear key insights.


Blair Pleasant headshot

Blair Pleasant
President & Principal Analyst, COMMfusion


Dave Singer
VP, Go-to-Market Strategy, Verint

Watch on-demand

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