Channel Automation: How Data Can Shape Your Conversational CX Strategy

Despite massive shifts in consumer preferences and the explosive growth of digital engagement channels, when it comes to conversational AI and self-serve customer engagement, many brands admit they are struggling to start down the path of investing in bots and AI.

Watch this on-demand webinar to learn how to leverage intent data to guide your customer self-service strategy, which common customer inquiries are ripe for being automated, as well as which common agent tasks can be augmented to make your team more efficient. We also discuss how businesses can better inform their digital engagement strategy by capturing and reviewing historical and current customer engagement data to build a modern service strategy.


Jason Valdina

Jason Valdina
Senior Director, Digital-First Engagement Channels Go-to-Market Strategy, Verint

Watch now

* indicates a required field

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, Channel Automation: How Data Can Shape Your Conversational CX Strategy. Keep an eye on your inbox! We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands build enduring customer relationships by connecting, work, data and experiences efficiently.