White Paper

Celebrating Innovation in CX Automation: Verint Engage 2023

Verint® Engage 2023, the premier customer engagement conference in the industry, was held at the Bellagio in Las Vegas on June 12–14. CX leaders at iconic brands from across the globe shared their success stories and the latest innovations in CX automation and customer engagement, including leaders from:
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We’ve captured these innovations in our report, Celebrating Innovation in CX Automation: Verint Engage 2023 Customer Engagement Conference.

Read this report to learn about the five common strategies organizations are pursuing to deliver exceptional customer experiences while reducing operational costs:

  1. Move to an open CCaaS platform for freedom, flexibility, and speed.
  2. Explore the evolving role of AI in CX.
  3. Create a seamless customer journey across channels.
  4. Empower the workforce with real-time data.
  5. Don’t just capture but ACT on customer feedback.

Download the report now to discover what customers and industry analysts are saying about the future of CX Automation.

Download now

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