Webinar

5 Critical Steps to Back-Office WFM Success

Format: On-Demand Webinar

Customer Engagement Best Practices

Inefficiencies in the back office can have a dramatic impact on customer experience (CX) and retention. If you aren’t including your back office in your CX and Contact Center-as-a-Service (CCaaS) strategies, you are missing a key contributor to success.

Watch the on-demand webinar, 5 Critical Steps to Back-Office WFM Success, to learn how to extend workforce management into the back office to improve efficiencies and optimize resource utilization across the entire customer journey.

The webinar includes a demo that illustrates a phased approach for the adoption of capabilities to ensure fast value creation at a pace that works for your organization.

Don’t miss this opportunity. Register and watch on-demand now.

Speaker

Nicole Nevulis

Nicole Nevulis
Senior Director, Go-to-Market Strategy, Verint
A pioneer in transforming back-office operations with workforce engagement solutions, Nicole provides leadership to customers, partners, and colleagues globally to help organizations realize the benefits of digital transformation in their operations.

Register now

* indicates a required field

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

A confirmation e-mail with a link to access the webinar, 5 Critical Steps to Back-Office WFM Success, is on the way. Keep an eye on your inbox! We are sending the e-mail to the business email address you provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands build enduring customer relationships by connecting, work, data and experiences efficiently.

white and gold pattern