The Back Office & Branch: Key Contributors to Differentiated CX

The Financial Brand Webinar

Poor service in the branch or back office can have a significant impact on customer experience (CX).

Are operational silos preventing your financial institution from delivering a differentiated and seamless CX across the organization, including contact center, digital, back office and branch?

Watch this webinar to learn how connecting the back office, branch and digital channels can:

  • Improve CX
  • Reduce costs
  • Enhance employee engagement and retention
  • Increase agility and speed


Nicole Nevulis

Nicole Nevulis
Global Sr. Director, Go-to-Market Strategy, Back-Office WFM, Verint

A pioneer in transforming back office operations with workforce optimization, Nicole provides leadership to customers, partners, and colleagues globally to help organizations realize the benefits of digital transformation in their operations.

Juan Cabrera

Juan Cabrera
Global Sr. Director, Go-to-Market Strategy, Branch WFM, Verint

Juan has developed a keen sense of branch banking over the past 20 years through his experience as a senior consultant and software implementation manager with Verint and with Kiran Consulting. He and his team are deeply involved in helping banks transform and better understand their branch operations to meet market demands.

Watch on-demand

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