A CEO’s journey to seamless CX – a conversation with Mr & Mrs Smith’s Tamara Lohan

Available On-Demand

When it comes to CX, there’s lots to learn from the travel industry. Precious holiday and vacation time fuels sky high customer emotions and expectations. Upgrade this challenge with seasonality, varied international customer time zones and the unexpected (like strikes or natural disasters) and you have the ideal test-conditions to create seamless CX against all odds!

In this webinar, we speak with international entrepreneur, tech strategist and marketer Tamara Lohan. Not only is Tamara the founder and CEO of boutique travel company Mr & Mrs Smith, but her expertise was also snapped up by the retail industry’s Not on the High Street. Together we explore travel and retail best practice, revealing how to:

  • understand, empathise and connect with your customer
  • bust communication and geographic silos
  • lead and retain customer loyalty when faced with adversity
  • blend and balance your tech and touch solutions
  • support and nurture a happy and productive workforce
  • create a seamless customer experience.

With 1.3 million travel club members Tamara knows exactly how to deliver the best tech and human touch experience. Don’t miss out, register now to join this powerful discussion.

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Tamara Lohan
Founder and CEO of Mr & Mrs Smith and Non-Executive Director of Not on the High Street

One half of the Mr. and Mrs. Smith team, Tamara Lohan has taken a business idea and turned it into one of the most successful ‘aspirational but still accessible’ accommodation brands, also earning her an MBE for services to the British travel industry. As an in-demand tech strategist and entrepreneur, online marketplace Notonthehighstreet.com also appointed Tamara to its board as a non-executive director.

David Hoar
EMEA Account Director, Verint

David has extensive Digital First Engagement expertise, with a real focus on the aviation, travel and entertainment industries. He’s an advocate for removing the friction when brands communicate with their customers – seamlessly combining the best of human agents and bots into a single platform. With an eager eye on metrics and ROI, David supports organisations to significantly reduce costs, scale-up revenue and increase customer loyalty.

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