4 Ways to Get Even More Value from Verint Speech Analytics

Format: On-Demand Webinar

As a Verint Speech Analytics customer, you know that call recordings are a gold mine of rich insights about customer loyalty and satisfaction as well as agent performance and engagement. As customer behaviors and expectations change, the Verint team has been hard at work delivering innovations to maximize the value you get from your Speech Analytics solution. On this webinar, we will share these key innovations and how you can take your speech analytics program to the next level to:

  • Improve the accuracy of your speech transcriptions and categories
  • Leverage the free resources for Verint customers on the Verint marketplace including categories and reports
  • Include digital conversations such as chat in your interaction analysis
  • Leverage your speech insights and categories for real-time coaching directly improving agent performance

Watch this on-demand webinar to learn more about theses exciting innovations and how you can get started today.




Daniel Ziv

Daniel Ziv
Vice President – Speech and Text Analytics
Global Product Strategy

Daniel Ziv has been leading Verint’s analytics offerings and strategy since 2002 and has been instrumental in implementing AI solutions with many Global 1000 organizations. He has helped hundreds of Customer Care and CX executives to operationalize market leading speech and text analytics solutions. These solutions generate actionable insights that drive performance improvements and enhance customer engagement with quantifiable impact and ROI.


Manya Mayes
Senior Director of GTM Strategy, Text Analytics & Interaction Analytics

Manya Mayes is Verint’s Senior Director of GTM Strategy supporting Text Analytics and Interaction Analytics. In this capacity, she is responsible for driving go-to-market strategy, developing offerings, building tools, messaging, collateral, and sales enablement materials to support market growth. Manya joined Verint in late 2021. With over 30 years’ experience in advanced analytics and 24 years’ experience in text analytics and natural language processing, prior to Verint, Manya has held senior positions for advanced analytics/data science/machine learning, and text analytics/natural language processing for major tech companies.


Roni Ravuna

Roni Ravuna
Director of Speech, Text and Real Time Analytics

Roni Ravuna has more than a decade of experience in the field of Analytics. His passion is to help organizations manage daily business challenges, achieve better customer service, and reduce costs by adopting the latest Analytics solutions and strategies while delivering the best and most advanced Analytics solutions in the market that can generate significant ROI and impact Customer Experience. His role and responsibilities include driving go-to-market strategy, developing sales content, collateral, messaging and driving growth and revenue. Roni has a BA in Computer Sciences and holds an MBA with distinct honors.


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