It’s Time for an AI Reality Check
Here’s the thing. A lot of folks out there are trying to sell your contact center AI-powered solutions without any real evidence of how they’ll deliver results.
They’ll tell you that their AI can do anything and everything – but then they leave you with long deployment times, overbudget AI projects, and then you’re stuck with solutions that don’t deliver the promised ROI.
Here’s how Verint does it differently than the other guys.
AI Business Outcomes from Verint Customers
- $10M Saved
A bank contained 10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.
- $9M Saved
A bank reduced call time by 20 sec by giving agents real-time knowledge, through the Knowledge Automation Bot, increasing agent capacity by 7%.
- $4.5M Saved
An insurer reduced attrition by 30% by providing agents unlimited scheduling flexibility with Verint TimeFlex Bot.
- $3M More in Sales
A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.
- $5M Saved
A financial services firm reduced call duration by 20 sec by providing agents real-time coaching with Verint Coaching Bot.
- +39 NPS
A mortgage lender increased NPS from +3 to +39 through real-time agent coaching with Verint Coaching Bot.
You don’t need AI for the sake of AI
Verint has AI that you can trust – because we can show you our results and the outcomes you’ll see from our technology.
We deliver fast deployment of AI solutions that will save your contact center money and deliver everything from better containment through self-service to easier hiring and scheduling processes.
We do this with an open approach and over 40 specialized bots that let you keep the applications that work for you while adding the Verint solutions to help you grow and evolve.
Stronger, faster outcomes with Verint Open PlatformReal AI for real AI outcomes
Verint Intelligent Virtual Assistant
Verint Intelligent Virtual Assistant uses conversational AI to help reduce inbound interaction volume while improving CSAT and efficiently automating conversations with customers across digital and voice channels. With Verint IVA, brands can provide personalized self-service experiences so they can resolve customer queries and provide the necessary context to shorten interactions that do need to be escalated to a live agent.
Interaction Wrap Up Bot
Verint Interaction Wrap Up Bot uses generative AI to automatically craft a call summary at the conclusion of an interaction, dramatically reducing after-call work. By removing the time agents spend manually summarizing a call, organizations can save millions on their bottom line. Plus, summaries are more accurate and consistent across your contact center.
TimeFlex Bot
With Verint TimeFlex Bot, AI empowers your agents to make unlimited schedule changes. The bot requires no effort for your planners, and the quality of your contact center schedule is enhanced. The Verint TimeFlex Bot employs complex algorithms, CX data and an innovative game mechanic to enable permissionless, agent-initiated schedule changes at scale. It helps agents juggle work and life when life happens.
Knowledge Automation Bot
Verint Knowledge Automation Bot uses generative AI to deliver the right knowledge at the right time to increase agent capacity and drive business outcomes. A single search bar allows for search across all approved content sources, eliminating the need for multiples searches. The Bot then uses Generative AI to summarize search results into a single answer that is specially curated for the contact center — making answers easy for agents to consume.
Want to See Real AI Outcomes, Now?
If you’re ready to cut through the noise and see how Verint delivers real AI outcomes now, get in touch with a Verint specialist today to see how Verint bots can help.
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