Verint Da Vinci™ AI
The AI and bots engine behind the platform — with governance and guardrails Agent Factory builds on.
Verint Agent Factory
Orchestrate Your Hybrid Workforce of Human and AI Agents
Move from isolated AI experiments to coordinated, production-ready AI workflows.
Verint Agent Factory is the orchestration environment to build, configure, and manage human and AI agents together –governed, connected, and focused on outcomes you can measure.
VALUE
$25M
A hotel chain increased containment by 60% across 14 million voice and digital interactions with Verint IVA.
From AI Experiments to AI Outcomes
Build & Orchestrate
Combine prebuilt and custom agentic AI agents, connect them to real CX workflows, and route to humans when judgment is needed.
Govern with Confidence
Centralized control of prompts, models, and data lets you adopt agentic AI safely at enterprise scale.
Deploy in Weeks
Start with a focused use case and expand over time – with deployment measured in weeks and outcomes you can prove.
What is Verint Agent Factory?
As agentic AI becomes central to customer experience, the hard part isn’t starting – it’s scaling. Most enterprises are still piecing together point solutions and struggling to connect AI agents to the workflows and human teams that make them effective.
Verint Agent Factory is a orchestration environment that brings it together: build and configure agentic AI agents, run them alongside Verint AI agents, connect them to your data and workflows, and hand off to humans when needed –all within a single, governed platform. The result is a coordinated hybrid workforce focused on measurable outcomes, not just capabilities you can demo.
Everything You Need to Orchestrate Agentic AI
Embrace Generative AI, Without the Lock-In
Generative AI and large language models are changing how businesses operate – but in the contact center, value comes from outcomes, not novelty. Verint Bots use GenAI to solve specific challenges: raising first-contact resolution, shortening handle time, automating after-call work, and lowering cost.
Grounded in your approved knowledge sources through Retrieval-Augmented Generation (RAG), they deliver answers you can trust to be accurate and current. And because Verint Da Vinci AI combines the best commercial, open-source, and proprietary models behind open service APIs, there’s no single-model lock-in: as better models emerge, Verint swaps them in and you benefit immediately – with zero code changes.
Related products
Verint Intelligent Virtual Agent (IVA)
Agentic AI that autonomously resolves customer interactions across voice and digital channels.
Verint Copilots
In-the-moment AI assistance that automates manual tasks and helps double agent capacity.
Verint Knowledge Automation
A consistent, accurate source of truth for both humans and AI agents.
Announced at Engage 2026
Verint expanded its Open Platform with Agent Factory to orchestrate human and AI agent workforces –part of Verint’s mission to deliver AI Business Outcomes, Now™. Trusted by more than 80 of the Fortune 100, Verint helps brands move beyond AI promises to visible, repeatable results. Read the full announcement from Engage 2026.
Automate CX Workflows for Stronger, Faster, Measurable Outcomes
The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes — fast. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model, eliminating rip-and-replace and accelerating time to value.
Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive smarter automation across self-service, agent support, analytics, quality, and workforce engagement.
Featured resources
Frequently asked questions
Verint Agent Factory is an AI orchestration environment that lets enterprises build, configure, and manage a hybrid workforce of human and AI agents — moving from isolated AI experiments to coordinated, production-ready CX workflows.
You can start from prebuilt agents for common CX use cases, create your own custom agentic AI agents, connect them to your workflows and data, and add human handoffs wherever judgment is needed — then run them alongside Verint AI agents.
Agent Factory provides access to leading AI models from providers such as OpenAI, Google Gemini, Anthropic, and Meta Llama, and supports bringing your own model — all managed within a single environment.
No. Agent Factory is integrated across the Verint Open Platform and connects to third-party data sources, so you can start with a focused use case and expand over time without a rip-and-replace project.
Agent Factory centralizes governance of prompts, models, and data, with controls and guardrails designed to enable safe adoption of agentic AI at enterprise scale, plus human handoff when oversight is required.
Contact us about Verint Agent Factory Today!
Ready to put hybrid workforce orchestration into practice? See how Verint Agent Factory helps you build, govern, and scale agentic AI — on the platform you already run.
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