Verint Wins Artificial Intelligence Excellence Award in Customer Engagement

Verint Intelligent Virtual Assistant Recognized for Natural Language Processing



Verint®(Nasdaq: VRNT), The Customer Engagement Company, today announced it is among the winners of Business Intelligence Group’s Excellence in Artificial Intelligence Awards. Verint Intelligent Virtual Assistant (IVA) was recognized in the natural language processing (NLP) product category.

The Business Intelligence awards program recognizes organizations, products and people who bring artificial intelligence (AI) to life and apply it to solve real problems.

Verint Intelligent Virtual Assistant, part of the Customer Engagement Cloud Platform, uses AI and machine learning to create a modern engagement experience. Conversational AI predicts what a customer wants, personalizes the interaction, and determines the best next action to deliver a successful outcome across both voice and digital, empowering customers and employees to quickly help themselves.

“This award acknowledges Verint’s continued commitment to AI innovation, and we’re honored to receive this recognition,” says Verint’s Tracy Malingo, general manager and global vice president, intelligent self-service. “The natural language processing component of Verint’s IVA solution supports the ability of a machine to understand and think like a human. Our capabilities in this area support a wide-range of conversational experiences that emulate the characteristics of interpersonal communication, including our latest innovation, ‘Relational Cognition,’ that enables the IVA to find connections between ideas that would otherwise not be connected in a typical system.”

Relational Cognition drives more humanlike connections and understanding in communication. It provides the ability to connect layers of understanding within the context of other related ideas. Connecting layers within the ecosystem of understanding provides both accuracy and robustness for industries that require compliant-rich business environments such as the healthcare industry, which needs sophisticated automation, as well as the ability to truly support consumers in a high-touch manner.

Visit Verint’s Customer Engagement Cloud Platform for more information.

About Verint

Verint® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to help customers close the engagement capacity gap.

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This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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