Verint April Speakers Spotlight Key Strategies for Driving Successful Customer Engagement

Thought Leaders from Costco, Ipsos MORI and Opus Research are Among the Featured Speakers



Verint® (NASDAQ: VRNT), the Customer Engagement Company, today announced the April speaker line up that features how to power today’s evolving workforce of people and bots. Thought leaders will address new workforce management trends and challenges at SWPP, the Verint/Opus Research webinar series focused on customer engagement data and AI and analytics, how to modernize knowledge management for greater productivity and VoC strategies for better customer insights.

In addition, Costco’s Jamie Abernathy will share how Costco thrives in a continually transforming retail landscape. And Ben Page, CEO, Ipsos MORI, will share his thoughts on the Future of Work.

2021 SWPP Virtual Summit for Workforce Professionals

Applying New Art to the Science of Workforce Management

April 8, 2 p.m. ET

Verint’s Trudy Cannon, director of Go-To-Market strategy, workforce engagement, will discuss new techniques to address workforce management trends and challenges facing today’s contact center leaders.

How to Crack the Customer Engagement Data Challenge

Verint and Opus Research Webinar

April 8, 1 p.m.

Join Verint and Opus Research, in the second of this three-part series, as they unpack how to unlock the value of customer engagement data, and how a new approach can help succeed where others fail. Opus Research’s Dan Miller, lead analyst and founder, and Derek Top, senior analyst and research director will moderate the session, joined by Verint’s Iain Daws, director, content marketing and Dave Singer, VP, Go-To-Market strategy, workforce engagement.

Modernizing Your KM Strategy for Digital Transformation

KM World Roundtable

April 13, 2 p.m. ET

Join Verint’s John Chmaj, senior director, product strategy, knowledge management (KM), in this roundtable discussion about using KM to work smarter and faster and ensuring information is easily accessible and fosters greater productivity and collaboration.

How Costco Nurtures Quality Experiences to Thrive Through Change

Verint-Costco Webinar

April 14, 1 p.m. ET

Join Costco’s Jamie Abernathy, director of staff development, U.S. Member Service Centers and Verint’s Eric Head, VP of experience leadership. In this conversation, Abernathy will share how Costco thrives in a continually transforming retail landscape by staying true to their core values and nurturing quality experiences for members, employees and suppliers.

VOC Strategies and Tactics for Better Customer Insights

DestinationCRM Roundtable

April 21, 2 p.m. ET

Join Verint’s Eric Head, VP of experience leadership, and learn how to get to the heart of what a customer is thinking, feeling, and intending to do in the future by gleaning actionable insights to deliver tangible business results.

Future of Work

April 22, 10 a.m. BST

Join Ben Page, CEO, Ipsos MORI, as he looks at what employers and employees want—and what they expect will happen in the years ahead. Referencing employee and consumer expectations and trends for Ipsos Mori research, Ben will share his insights on the future of work while reflecting on changing societal, work and consumer values.

How to Empower Transformation with AI & Analytics

Verint and Opus Research Webinar 3

April 27, 1 p.m. ET

In the last of this three-part series, Verint and Opus Research will explore how AI and analytics are empowering organizations with actionable insights needed to build enduring customer relationships. Opus Research’s Dan Miller and Derek Top will join Verint panelists Tracy Malingo, global VP and GM, intelligent self-service and Daniel Ziv, VP, global product strategy, speech and text analytics.

About Verint

Verint® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to help customers close the engagement capacity gap.

Verint. The Customer Engagement Company. Learn more at

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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