United HealthCare, Humana and Kaiser Foundation Health Plan Earn Top Three Satisfaction Rankings in the 2021 Report
MELVILLE, N.Y., September 20, 2021 – Amid a tumultuous time for the healthcare industry due to the global COVID-19 pandemic, the top 25 health insurance companies remained in tight competition when it came to member satisfaction, according to new research released by Verint® (NASDAQ: VRNT), The Customer Engagement Company™. The range for satisfaction (SAT) scores from highest to lowest was just under nine points out of a possible 100, suggesting that all the top 25 health insurers are highly competitive, according to the Verint Experience Index: Health Insurance 2021 report, which surveyed health insurance members from June through July 2021.
Report Reveals Verint VoC Platform Users Experience Significant Revenue Growth and Customer Ratings, Employee Satisfaction and Agent Efficiency Improvements
MELVILLE, N.Y., September 14, 2021 – Verint® (Nasdaq: VRNT), The Customer Engagement Company™, announced today that its Voice of the Customer (VoC) Platform has been named a Top Provider in the 2021 Metrigy MetriStar Awards, in recognition of the solution’s value in driving high business success and above-average customer sentiment ratings.
Strong Momentum in First Half; Raising Guidance for the Year
MELVILLE, N.Y., September 9, 2021 – Verint® (Nasdaq: VRNT), The Customer Engagement CompanyTM, today announced results for the three and six months ended July 31, 2021 (FYE 2022).
MELVILLE, N.Y., September 1, 2021 – Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced its schedule of September events and the range of topics that will be discussed. Speakers will address how organizations can improve customer experience by leveraging technology to adapt to today’s changing workforce and close the Engagement Capacity Gap™. The gap is a trend brought about by new workforce dynamics, expanding customer engagement channels, and more consumer interactions – all which must be managed with limited budget and resources.
New Independent Study Demonstrates How Verint Empowers Organizations to Support Customer Engagement Operations Efficiency, up to $52.4 Million in Net Benefits
MELVILLE, N.Y., August 19, 2021 – Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today released a commissioned study conducted by Forrester Consulting on The Total Economic Impact™ of Verint.
Verint Earns Top Marks for Broadest Solution Set, Status as Most Used Conversational Platform and Open Flexible Platform Supporting Digital and Cloud Transformation
MELVILLE, N.Y., August 17, 2021 – Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced that Opus Research has named Verint’s artificial intelligence (AI) and analytics solutions the overall market leader in Conversational Intelligence out of a field of 11 vendors evaluated in its new Opus Research Conversational Intelligence Intelliview Report. Opus also named Verint a leader for top Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise Intelligent Assistants report published in February.
Conversocial Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities
MELVILLE, N.Y., August 10, 2021 – Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-leading conversational AI provides brands the ability to orchestrate customer journeys with a connected experience across their channels of choice.
Verint’s Low-Code Conversational AI Offering Named "Best Virtual Agent Solution"
MELVILLE, N.Y., July 22, 2021 – Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has won an AI Breakthrough Award for excellence and innovation in artificial intelligence (AI). Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™ is the winner of the “Best Virtual Agent Solution” award. Earning its fourth consecutive AI Breakthrough Award, the company previously won “Best AI-based Solution for Customer Service” in 2020, “Best Chatbot Solution” in 2019, and “Best Overall AI Solution” in 2018.
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