United MAK Group

United MakGroup is a leading & trusted mission critical technology solution provider in the Middle East with two decades of experience across enterprises & SMEs.

Why Partner With United MAK Group

United MakGroup’s core domain expertise lies in the sectors of banking and financial services, contact centres, telecoms, oil & gas companies, and public safety organizations. Their solution portfolio includes:

Financial Technology Solutions
• Trading Turrets
• Compliance Recording
• Trader desking
• Multifunction Keyboards
• Automated Verification
• End2End Compliance Platform
• Ticker displays

Digital Transformation Solutions
• MS Teams Integration
• Microsoft Modern Workspaces
• Direct Call Routing Solutions
• Intelligent RPA
• Discovery Process
• Process Mining
• Unified Communications, Collaboration & AV
• Branch Automation (Teller Cash Recyclers)

Command & Control Room Solutions
• Video Walls
• Integrated Workplace Solutions
• Operator Desking
• Voice & Screen Recording
• Tetra Recording
• ATC Solutions
• Turnkey control rooms

Contact Centre Solutions
• Unified Communications & Collaboration
• Cloud Contact Centre Solutions
• Voice & Screen Recording
• Call billing & accounting
• Workforce Management
• Knowledge Management
• End– to–End business consulting for campaign management
• Proactive Outreach
• IVR – (Automated Agent – self service)
• Inbound/ Outbound/ Blended Dialer
• Call monitoring & Quality Management

Customer Engagement & Experience Solutions
• Enterprise Feedback Management
• Chatbots
• Desktop & Process Analytics
• Speech & Text Analytics
• Omnichannel Solutions
• Mobile Marketing Solutions

Managed Services
• Infrastructure design, Supply and Implementation
• Application Development and Support
• Maintenance & Re-engineering
• Due Diligence & Feasibility Studies
• Change Management

With a strong focus on delighting the customer every time, United MakGroup’s solutions are backed-up with unmatched after-sales support and service which is a benchmark in the industry. The company has its own in-house dedicated, qualified, factory trained and certified technical team which works on a 24×7 basis.