FrontLogix
FrontLogix is a WFM managed services provider born from the creators of Monet WFM (Verint WFM Pro).
Why partner with FrontLogix
20 Years of WFM Expertise
With over two decades of expertise in Workforce Management (WFM) implementation and professional services, FrontLogix delivers customized solutions to address the unique challenges businesses face. Our proven track record includes successful projects that optimize workforces and enhance operational efficiency. Our in-depth understanding of WFM systems and comprehensive knowledge of their functionalities guarantee optimal performance and maximum efficiency.
On-demand WFM Managed Services
FrontLogix WFM managed services help organizations with every aspect of the WFM program, from providing a thorough WFM health check to strategic advice to the WFM application, labor forecasting and scheduling, developing scheduling rules, identifying and implementing best practices, and providing access to tactical WFM knowledge whenever necessary. FrontLogix’s highly skilled WFM experts deliver on-demand WFM services‒WFM as a Service ‒ seamlessly integrating with your Verint WFM solution.
Services include:
- Setup and Configuration
- Change Management
- Site | Agent | Group Maintenance
- Scheduling
- Schedule Optimization
- Agent Training
- Capacity Planning
- Skill and Competency Mapping
- Performance Metrics
- Continuous Process Improvement
- Workforce Capacity Planning
- Exception Planning
- Intra-Day Planning
- Workforce Demand Analysis
- Staffing Gap Analysis
- (RTA) Real-Time Adherence
Transforming Organizational Operations and Efficiency
FrontLogix’s Smart WFM strategies boost productivity, cut costs, and optimize resources, leading to a happier, more engaged workforce and a sharper competitive edge.
Technology-enabled, human-driven
FrontLogix optimizes its services by combining Verint’s powerful WFM technology with human expertise, ensuring a personalized touch that fosters client loyalty.
Truly customer-centric
Our WFM services leverage data to optimize customer interactions, helping you understand behavior, refine brand touchpoints, and drive conversions.