Dialpad
Dialpad is the AI-first communications and agentic platform defining the next era of business conversations. From customer service to sales to unified communications, Dialpad delivers AI-enhanced experiences for customers worldwide.
Why parter with Dialpad
The Dialpad and Verint integration allows agent status updates from Dialpad to flow directly into Verint Open Platform, giving managers up-to-the-minute visibility, eliminating manual entry, and enabling smarter scheduling.
Enhanced adherence monitoring:
Gain real-time visibility into agent activities and adherence to scheduled states, ensuring alignment. This allows for proactive identification of deviations and improved productivity.
Streamline data synchronization
Eliminate manual data entry and reduce errors with automatic synchronization of employee time collection events from Dialpad to Verint’s Workforce Management (WFM) system.
Optimize workforce performance
Accurately track agent status and adherence to make smarter coaching decisions, identify knowledge gaps, and continuously refine the effectiveness of both human and virtual agents.