Citycom Solutions
Citycom Solutions’ Voice Assurance solution ensures proactive, automated compliance monitoring for voice recordings, reducing costs and manual interventions, while enhancing data quality and regulatory adherence across platforms.
Why partner with Citycom Solutions
Citycom Solutions’ Voice Assurance solution for Verint financial compliance customers ensures complete voice compliance with regulatory standards, such as CFTC Title 17. This automated solution continuously monitors and assesses voice communication quality across diverse platforms, identifying potential risks and alerting users when compliance criteria are not met. By automating voice recording validation and quality scoring, it eliminates manual interventions and reduces costs. The system also helps ensure accurate, compliant recordings are maintained for audits, surveillance, and legal monitoring, providing a single, efficient solution to manage all telephony interactions.