News Archive

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Verint Celebrates Two Cloud Megadeals Worth $20MN in Total

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Latam, Volaris and Air Europa Are Modernizing Tech to Cut Costs

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Ensuring Customer Loyalty this Holiday Season

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Customer Service Adaption is Needed to Improve Responsiveness During Industry Disruption

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Forbes: Here’s What Is Trending In Physical Retail This Holiday Season, by Brin Snelling

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CX Today: Reinventing Customer Feedback: CX Today Expert Round Table, by Charlie Mitchell

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CMS Wire: Get an Edge in Retail With These VoC Strategies, by Phil Brit

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Forbes Communications Council: 12 Keys that Business Leaders Should Consider to Improve Customer Experience

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Fast Company: 12 Ways Companies Can Compete in the Talent Acquisition Market

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Finance Digest: Why Transforming the Back-Office is Key to Customer Experience Success in Financial Services, by Nicole Nevulis

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Customer Service Manager: The State of Customer Experience in Financial Services: Where Do We Go From Here? By Jenni Palocsik

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Smart Customer Service: Companies Need to Look into One Workforce, by David Singer

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