Calabrio ONE
Deliver Measurable Results with Contact Center Intelligence
The workforce engagement and contact center intelligence capabilities of Calabrio ONE are now part of Verint CX Automation Platform.
Empower agents, wow your customers, and increase your contact center efficiency.
AI Business Outcomes from Calabrio ONE Customers
$2.7M
A nonprofit harnessed complete conversation intelligence to reduce AHT, lower customer wait times, and unlock revenue gains.
Workforce Performance Tools Designed for CX Impact
The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. Customers will benefit from expanded capabilities as the wider business brings together AI-powered bots, workflow automation, and deep domain expertise from both businesses.
Already a Calabrio Customer?
Complete Contact Center Intelligence with Calabrio ONE
Adapt and act with agility
Put your contact center on a proactive footing with AI-powered intelligence that anticipates change rather than reacting to it.
Retain – and train – your agents
High attrition comes with high costs. Keep teams engaged with the flexibility, automation, and personalized insights that take the friction out of the workday.
Turn customers into advocates
Get complete visibility into every customer conversation by automatically evaluating up to 100% of interactions and surfacing the patterns that drive experience, performance, and loyalty.
Take control of continuously learning AI
Don’t settle for generic AI bolted on top of your contact center. Get continuously improving intelligence, with insights that learn from your data and your business context.
View unified performance with precision
Connect your workforce, quality, and performance data in one place for a single source of truth, faster root-cause analysis, and the unified visibility that drives sustained performance improvement.
Explore the Calabrio ONE suite with our interactive demo
Elevate customer experiences while simultaneously lowering costs.
Maximize efficiency with AI-powered WFM for precision forecasting and simplified scheduling
Forecast demand accurately, schedule the right agents at the right time, and give agents the flexibility they need to stay engaged across a single solution combining statistical and machine-learning forecasting, intraday re-optimization, and self-service scheduling.
The result: lower operating costs, higher schedule adherence, reduced agent attrition, and the operational consistency that turns workforce engagement from a daily firefight into a managed discipline.
Unlock the power of AI-powered omnichannel analytics
Uncover key topics, sentiment, and call drivers while eliminating QA blind spots with accurate, configurable Auto QM across digital and voice interactions. Fast insights help organizations improve agent performance, reduce manual effort, optimize self‑service, and enhance customer experiences.
The result: faster decisions, lower costs, and more meaningful, human-centered interactions across every channel.
Monitor, evaluate, and improve every customer interaction with AI-powered QM
Evaluate up to 100% of customer interactions automatically across voice and digital channels, with configurable scoring rubrics that adapt to your business, your brand, and the conversations that matter most.
The result: complete quality coverage replaces manual sampling, coaching workflows trigger from the patterns that actually move performance, and agents get the consistent feedback that improves both compliance and customer experience.
Better Together: Calabrio ONE + Verint CX Automation Platform
The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes – fast. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model, eliminating rip and replace and accelerating time to value.
Powered CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive smarter automation across self-service, agent support, analytics, quality, and workforce engagement.
Drive reliable call recording across every interaction with Calabrio ONE
Capture 100% of contact center calls automatically, with AI-powered search, encrypted compliant storage, and intelligent system monitoring that keeps the recording infrastructure running without supervision.
The result: complete visibility into every customer conversation, the audit trail compliance teams require, and a recording archive that feeds quality, coaching, and analytics workflows across Calabrio ONE.
Frequently asked questions
Calabrio ONE is an integrated suite of workforce performance and contact center intelligence tools that brings together workforce management, quality management, interaction analytics, and performance coaching in a single connected solution. It’s designed to help contact centers optimize agent performance, improve customer experiences, and make smarter operational decisions – to boost capacity while simultaneously lowering costs.
Calabrio ONE includes WFM software; Conversation Intelligence tools like omnichannel interaction analytics, AI-powered topic discovery, and sentiment analysis; and QM Intelligence for AI-powered auto QA. These capabilities are built on a shared data foundation – so insights connect across every tool, and every capability makes the others more powerful. And because Calabrio ONE is now part of Verint CX Automation Platform, you have a clear path to expand with additional CX automation capabilities as your needs grow.
Day-to-day platform access continues uninterrupted. The same login link takes you to the same platform you’ve always used; your credentials are unchanged. The integration brings Calabrio ONE capabilities into Verint CX Automation Platform – making it easier to expand with additional Verint CX automation solutions as needed.
Use the “Get Support” button above. It takes you to the support portal where you can submit tickets or search the knowledge base. Existing support contacts, SLAs, and escalation paths remain unchanged.
Verint CX Automation Platform page is a useful starting point. It covers the full CX Automation solutions Verint offers, including the workforce engagement capabilities Calabrio customers already use. For specific solutions to explore the right fit for your contact center, book a demo.
Contact us about Calabrio ONE today
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