Verint IVA - A Perfect Self-Service Match
Trying to find an intelligent virtual assistant that works for your
customers’ unique needs can feel like a bad dating experience.
Outdated IVRs and underperforming chatbots can’t deliver the results you need, and
certainly aren’t the self-service solution your company – and your customers – deserve.
It’s time to fall in love with conversational AI that delivers real business outcomes.
See how Verint Intelligent Virtual Assistant (IVA) is the one for you.
Why Verint IVA is turning heads
There’s a reason that CX leaders and CIOs are choosing Verint IVA, a next-generation conversational AI solution that can be quickly deployed to deliver immediate outcomes.
Working across voice and digital channels, Verint IVA uses generative AI and agentic AI to provide the most accurate information to your customers while also giving them actionable service – like booking them an appointment or sending them insurance information.
And Verint IVA works with your existing systems, so you don’t have to replace your CRMs or other platforms in order to deploy.
AI outcomes, not AI hype
Here are some of the outcomes you’ll get when you deploy Verint IVA into your voice and digital channels – without needing to rip and replace your CX ecosystem:
- An auto club saved $10 million by containing more than half of their voice interactions
- An airline saved $3.5 million by automating four million digital interactions
- A hotel chain saved $25 million by increasing containment by 60% across 14 million voice and digital interactions
A better voice channel through IVA
Every inquiry to your contact center costs money. Verint IVA Voice reduces the number of incoming calls into your contact center and interactions handled or escalated to agents by providing AI-powered self-service over telephony and voice-enabled channels.
With Verint IVA Voice you can:
Implement without disruption: IVA Voice can easily augment your existing IVR flows, without disruption or any long and expensive infrastructure changes.
Resolve issues vs deflect them: Give customers the ability to self-serve and solve problems 24/7, without needing to speak to an agent for better containment.
Drive seamless agent handoff: When a customer needs a human agent, Verint IVA gathers interaction context and routes the issue, so the customer doesn’t need to repeat themselves.
Contact us about Verint IVA today!
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