Fraud Prevention and Detection Software
AI-Powered Fraud Risk Assessment with Trust Bot
Improve fraud detection accuracy and accelerate resolutions for genuine customers. Enhance operational efficiency while increasing CX and claims team satisfaction.
AI Business Outcomes from Verint Customers
$12.5M Saved
A Tier 1 UK insurer could save $12.5M per year with Trust Bot.
$1.3M Saved
A Tier 2 UK insurer has identified $1.3M in annual savings.
Customer Success
Sedgwick uses Trust Bot to improve fraud detection accuracy and deliver enhanced CX and employee satisfaction.
Read Sedgwick’s Success Story Now“Verint Trust Bot is a distinctive innovation in the insurance industry. There is nothing else like it on the market.” Ian Carman, Director, Head of Forensic and Investigation
The Challenge of Balancing CX and Fraud Controls
In insurance, trust is everything. Customers expect their claims to be handled fairly, quickly, and in full.
On the other hand, insurance fraud is on the rise, which presents a real challenge to insurers: How can you provide good customer experience while protecting yourself against fraudulent claims?
Maintain Balance Through AI-Powered Fraud Detection and CX Automation
Insurers need a solution that combines advanced fraud detection with behavioral AI and customer experience automation.
With the right solution, insurers can:
- Let agents focus on customers
- Identify and manage risk
- Improve CX metrics
- Increase fraud savings
With Verint Trust Bot, you can:
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Leverage AI to improve fraud detection accuracy
Trust Bot uses patented behavioral analytics and explainable AI to analyze First Notification of Loss (FNOL) interactions between insurance claims agents and customers.
It helps detect fraud risks, letting you focus on the claims that matter most, while supporting genuine customers with minimal friction.
Enhance operational efficiency, even during surge events
By delivering rapid, post-call analysis with clear traceability, Trust Bot reduces investigation time, improves fraud detection accuracy, and accelerates resolutions for genuine customers.
This leads to speedy settlements and enhanced operational efficiency, no matter the volume of interactions.
Improve customer experience and claims team satisfaction
Trust Bot works seamlessly within the customer journey. It flags behavioral signals that suggest credibility issues, highlights areas for further questioning, and offers clear, human-readable recommendations.
It doesn’t disrupt the conversation or force customers through rigid scripts. Instead, it empowers reviewers to make better-informed, fairer decisions.
Leverage AI to improve fraud detection accuracy
Trust Bot uses patented behavioral analytics and explainable AI to analyze First Notification of Loss (FNOL) interactions between insurance claims agents and customers.
It helps detect fraud risks, letting you focus on the claims that matter most, while supporting genuine customers with minimal friction.
Enhance operational efficiency, even during surge events
By delivering rapid, post-call analysis with clear traceability, Trust Bot reduces investigation time, improves fraud detection accuracy, and accelerates resolutions for genuine customers.
This leads to speedy settlements and enhanced operational efficiency, no matter the volume of interactions.
Improve customer experience and claims team satisfaction
Trust Bot works seamlessly within the customer journey. It flags behavioral signals that suggest credibility issues, highlights areas for further questioning, and offers clear, human-readable recommendations.
It doesn’t disrupt the conversation or force customers through rigid scripts. Instead, it empowers reviewers to make better-informed, fairer decisions.
How Does Trust Bot Work
Trust Bot leverages patented behavioral analytics and explainable AI to help you detect, understand, and act on potential fraud risk.
- The bot analyzes the transcription of the captured first notification of loss (FNOL) voice interaction.
- Highlights areas of concern, helping you listen to and read the conversation to facilitate decision-making.
- Leverages GenAI to provide a short summary of the FNOL interaction for quicker and easier review.
- Explains why the conversation was flagged as a risk based on the context.
- Flags missed opportunities for consideration going forward.
As a result, you can speed up settlements, improve customer experience, and increase claims team satisfaction.
Gain insights you can understand and outcomes you can trust
Targeted Insight
Trust Bot goes beyond simple speech analysis to uncover intent and emotion with patented technology to detect high-risk behavior.
Responsible
Built with governance in mind, Trust Bot leverages explainable and ethical AI, aligned to regulatory standards and fairness principles.
Uninterrupted
Seamless fraud detection that preserves the customer experience. No detours in customer journey with no delays or friction.
Speedy Settlement
Trust Bot enables straight through processing for genuine claims and detection of risky claims in a fast, fair, and efficient manner.
Traceability
Every insight is backed by a defensible audit trail, down to the detail of every word to facilitate transparent decision-making.
Secure, Explainable AI in All Deployment Scenarios
Powered by secure AI, Trust Bot keeps your data safe and completely in your control, whether it’s on prem, in the cloud, or in a hybrid environment. What’s more, it provides full functional parity in all deployment scenarios.
It’s fully explainable, ethical, and responsible, giving you a detailed, auditable explanation for each conclusion it makes, so you can make informed decisions.
Part of the Verint Family of Specialized Bots
Trust Bot is just one of the ever-growing family of Verint specialized bots, such as Interaction Wrap Up Bot and Call Risk Scoring Bot. Each Verint bot is expertly trained to do one thing well. They are specifically designed to accelerate and automate existing workflows, seamlessly integrating into the workforce to enhance customer engagement and support specific roles within a contact center.
Integrating bots is a more cost-effective alternative to expanding the team with people and offers a valuable solution for driving CX automation and achieving AI business outcomes.
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Talk to a Verint Specialist today to learn more about AI Business Outcomes, Now.
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