The Power of CX Automation

Date: Thursday, June 27, 2024
Time: 12:30 – 4:45pm (THA)
Venue: Hyatt Regency Bangkok Sukhumvit, 1 Sukhumvit Soi 13 Road, Klongtoey Nua, Wattana Bangkok 10110, Thailand

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About

As contact center, CX and IT professionals, we all understand the constant challenge of delivering exceptional customer service while striving for improved operational efficiencies and best-in-class employee engagement. All of this in a rapidly changing environment where AI offers a new era of possibilities but in a landscape littered with hazards and dangers.

Please join us for an afternoon of insights and ideas as we examine the rapid expansion of the customer engagement sector in Thailand and demonstrate how Verint is solving these challenges and driving this growth with our AI-powered CX Automation platform.

As well as local and regional subject matter experts from Verint, we will also be joined by Krishna Baidya, Senior Director at Frost & Sullivan, who will share his observations together with the latest industry research.

To find out more, explore the agenda and register for this must-attend event. Whether your interest Leaving the equation unbalanced can result in higher staff turnover, increased unplanned absence and ultimately, poor experiences for your customers.

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Agenda

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Thursday, June 27, 2024

12:30 – 2:00pm | Lunch and Registration

2:00 – 2:15pm | Welcome address & Opening – Verint 4.0, The CX Automation Company
Speaker: Manish Shah, VP South East Asia, Verint

2:15 – 2:50pm | The CX Automation Landscape and Industry Evolution in Thailand
Speaker: Krishna Baidya, Senior Director and Research Analyst, Frost & Sullivan

2:50 – 3:00pm | Platform introduction & Teams of specialised AI Bots
Speaker: Jean-Marc Provost, Director – AI CX Automation, Verint

3:00 – 3.30pm | Getting Voice and Digital Containment Right with Verint AI platform
Speakers: Jean-Marc Provost, Director – AI CX Automation, Verint &
Charinee Rosjana, Business Analyst, Verint

3:30 – 4.00pm | Coffee break

4:00 – 4.40pm | An interactive look and deep dive experience with Verint Bots
Speakers: Prashant Pandey, Director – Customer Analytics, Verint &
Thanwa Aphiphuchayanon, Thailand Presales Manager, Verint

4:40 – 4:55pm | Bringing it all together
Speaker: Suwasitt Samonawong, Thailand Country Manager, Verint

Register Now

Thursday, June 27, 2024

12:30 – 2:00pm | Lunch and Registration

2:00 – 2:15pm | Welcome address & Opening – Verint 4.0, The CX Automation Company
Speaker: Manish Shah, VP South East Asia, Verint

2:15 – 2:50pm | The CX Automation Landscape and Industry Evolution in Thailand
Speaker: Krishna Baidya, Senior Director and Research Analyst, Frost & Sullivan

2:50 – 3:00pm | Platform introduction & Teams of specialised AI Bots
Speaker: Jean-Marc Provost, Director – AI CX Automation, Verint

3:00 – 3.30pm | Getting Voice and Digital Containment Right with Verint AI platform
Speakers: Jean-Marc Provost, Director – AI CX Automation, Verint &
Charinee Rosjana, Business Analyst, Verint

3:30 – 4.00pm | Coffee break

4:00 – 4.40pm | An interactive look and deep dive experience with Verint Bots
Speakers: Prashant Pandey, Director – Customer Analytics, Verint &
Thanwa Aphiphuchayanon, Thailand Presales Manager, Verint

4:40 – 4:55pm | Bringing it all together
Speaker: Suwasitt Samonawong, Thailand Country Manager, Verint

Register Now

Speakers

  • Krishna Baidya

    Senior Director and Research Analyst, Frost & Sullivan
    Krishna Baidya
  • Manish Shah

    VP - South East Asia, Verint
    Manish Shah
  • Prashant Pandey

    Director – Customer Analytics, SE Asia
  • Jean-Marc Provost

    Director - Digital Business, Verint
    Jean-Marc Provost
  • Charinee Rosjana

    Business Analyst, Verint
    Charinee Rosjana
  • Thanwa Aphiphuchayanon

    Thailand Presales Manager, Verint
    Thanwa Aphiphuchayanon
  • Suwasitt Samonawong

    Thailand Country Manager, Verint
    Suwasitt Samonawong