The 2023 Verint Innovate Awards Winners have been announced – you can find the full list below. Congratulations to the 2023 Winners!

The 2023 Verint Innovate Awards Winners have been announced – you can find the full list below. Congratulations to the 2023 Winners!

The Verint Innovate Awards celebrate our customers’ achievements in the EMEA arena of EX and CX. The competition is fierce and the rewards are great – including an invitation to join our prestigious dinners across EMEA.

With 8 categories and up to 24 winners, it’s a great opportunity to be the voice of our customers and share your individual, team, and organisational successes along with some of the other trailblazing organisations in EMEA.

It’s the perfect chance to bring your hard work and Verint story to life, and to credit all team members involved.

The Winners are:

  • 1. Excellence in Workforce Engagement

    For embracing new ways of managing the modern workforce, such as empowering agents, supporting agent wellbeing with flexible working or for adding a new kind of workforce of bots. This category is open to organisations who use automation to support, benefit, and empower their agents. Judges are particularly interested this year in entries that can reflect the use of Workforce Engagement for greater inclusiveness.

    The winners are:

    • 5CA (Silver)
    • AVIVA (Silver)
    • Direct Line Group (Gold)
    • Florius (Platinum)
  • meeting in office

    2. Innovating with AI & Analytics

    For transforming business and boosting customer engagement by embracing new technology: advanced machine learning models, natural language processing, intent recognition, and analytics engines.

    The winners are:

    • APG (Silver)
    • BNP Poland (Gold)
    • Homeserve (Platinum)
  • 3. Driving Digital-First Engagement

    For creating customer journeys with a connected experience across your consumer’s channel of choice to create differentiated experiences at scale that drive customer loyalty.

    The winners are:

    • Cygnific (Silver)
    • Confidential Company (Silver)
    • Halfords (Gold)
    • Equiniti (Platinum)
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    4. Elevating Experience Management

    For driving positive business outcomes by using multi-channel experience management solutions to analyse, predict, and prioritize change at scale.

    The winners are:

    • ABSA (Silver)
    • NielsenIQ (Gold)
    • OTTO GmbH (Platinum)
  • Women meeting standing and talking

    5. Excellence in Back Office

    For demonstrating significant improvements in Back Office operations which have led to efficiencies and enhancements that positively impact operational performance and the overall customer experience.

    The winners are:

    • NHSBSA Student Services (Silver)
    • Vitality (Gold)
    • NHSBSA HR Shared Services (Platinum)
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    6. Customer Engagement Champion

    For an individual or team who goes above and beyond in their day-to-day role, whether in the contact centre, CX, back office, branch, or marketing, to help their customers have better experiences, and in turn help their organisation to close the Engagement Capacity Gap.

    The winners are:

    • Tesco Retail (Silver)
    • AXA UK (Gold)
    • Tryg (Platinum)
  • 7. Better Together Award

    For an organization that has successfully brought silos together to create a One Workforce strategy, delivering visible, understood and connected customer interactions.

    The winners are:

    • DHL Express (Silver)
    • Saudi Telecom Company (Silver)
    • Bumble (Gold)
    • BMW (Platinum)
  • 8. Engaged Customer of the Year Award

    This award will be given to our most engaged customer who has demonstrated a strong implementation of Verint Solutions, engagement with Verint and other customers, and is an active Verint Elevate member.

    The winners are:

    • Tesco Bank (Silver)
    • Sophos (Gold)
    • Florius (Platinum)

We would like to thank all participants for their entries – and for those who did not win this year, we would like to thank you for all your efforts – please do try again next year!

If you have any questions, feel free to email

* Candidates who have ticked the option not to be mentioned or have not filled in the social media option on their form will be listed as Confidential Candidate. If you wish to change your status please email