The 2023 Verint Innovate Awards are open!

The 2023 Verint Innovate Awards are open!

The Verint Innovate Awards celebrate our customers’ achievements in the EMEA arena of EX and CX. The competition is fierce and the rewards are great – including an invitation to join our prestigious dinners across EMEA.

With 8 categories and up to 24 winners, it’s a great opportunity to be the voice of our customers and share your individual, team, and organisational successes along with some of the other trailblazing organisations in EMEA.

It’s the perfect chance to bring your hard work and Verint story to life, and to credit all team members involved.


Download Entry Form 2023

Verint Innovate Award Winners 2022:

Excellence in Workforce Engagement: Capita Southern Water (Silver winner), Tryg (Gold winner), LetsGetChecked (Platinum winner), Millennium Bank (Platinum winner).

Innovating with AI & Analytics: Vodafone Germany (Silver winner), First National Bank (Gold winner), Aviva (Platinum winner).

Driving Digital-First Engagement: Equiniti (Silver Winner), Micro Focus (Gold winner), Enfield Council (Platinum winner).

Elevating Experience Management: VodafoneZiggo (Silver winner), du Telecom (Gold winner), EVRi (Platinum winner).

Excellence in Back Office: Vitality (Silver winner), NHS Pensions (Gold winner), Tesco Bank (Platinum winner).

Customer Engagement Champion: Halfords Group (Silver winner), Sophos Group (Gold winner), First National Bank (Platinum winner).

Better Together: Legal & General Group (Silver winner), Capitec Bank (Gold winner), The Football Association (Platinum winner).

Engaged Customer of the Year: BNP Paribas Poland (Silver winner), Florius (Gold winner), Nationale-Nederlanden (Platinum Winner).

Benelux Innovate Awards: RWS (Silver winner), Gemeente Den Haag (Gold winner), 5CA (Platinum winner, Netherlands), KBC (Platinum winner, Belgium).

Read Press Release 2022
Team success

The awards categories for 2023:

  • 1. Excellence in Workforce Engagement

    For embracing new ways of managing the modern workforce, such as empowering agents, supporting agent wellbeing with flexible working or for adding a new kind of workforce of bots. This category is open to organisations who use automation to support, benefit, and empower their agents. Judges are particularly interested this year in entries that can reflect the use of Workforce Engagement for greater inclusiveness.

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    2. Innovating with AI & Analytics

    For transforming business and boosting customer engagement by embracing new technology: advanced machine learning models, natural language processing, intent recognition, and analytics engines.

  • 3. Driving Digital-First Engagement

    For creating customer journeys with a connected experience across your consumer’s channel of choice to create differentiated experiences at scale that drive customer loyalty.

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    4. Elevating Experience Management

    For driving positive business outcomes by using multi-channel experience management solutions to analyse, predict, and prioritize change at scale.

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    5. Excellence in Back Office

    For demonstrating significant improvements in Back Office operations which have led to efficiencies and enhancements that positively impact operational performance and the overall customer experience.

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    6. Customer Engagement Champion

    For an individual or team who goes above and beyond in their day-to-day role, whether in the contact centre, CX, back office, branch, or marketing, to help their customers have better experiences, and in turn help their organisation to close the Engagement Capacity Gap.

  • 7. Better Together Award

    For an organization that has successfully brought silos together to create a One Workforce strategy, delivering visible, understood and connected customer interactions.

  • 8. Engaged Customer of the Year Award

    This award will be given to our most engaged customer who has demonstrated a strong implementation of Verint Solutions, engagement with Verint and other customers, and is an active Verint Elevate member.


Shortlist announcements will be made on the 16th of October – every shortlisted customer receives 2 free tickets to the awards dinner (customers through a Verint Partner: 1 additional partner ticket) of their choice with an option to purchase more tickets (subject to availability).

The awards dinners will be taking place across EMEA – Netherlands on November 16th, London on November 23rd with more locations to be announced.