The Art of Innovation

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Introducing Inspirational Trailblazer and Keynote: Sandra Douglass Morgan

She is the president of the Las Vegas Raiders, making her the first Black female team president in the National Football League’s history. Having an adept understanding of the community as a native of Las Vegas, Morgan accepted the role with the vision of making the city the sports capital of the world.

Morgan’s inspiring story from earning her law degree to guiding Las Vegas casinos through the pandemic to her current position reminds us how much passion plays a part in driving innovation.

We are excited to welcome Sandra Douglass Morgan to Verint Engage!

See the Full Agenda

Sandra Douglass Morgan

President of the Las Vegas Raiders

The Industry Event You Don’t Want to Miss!

We are excited to draw together CX artisans (or masterminds) at Verint Engage 2023. Join us to experience a wide range of session topics to be covered at our conference—from Elevating Experience Management to Delivering Value with AI & Analytics and much more.

Whether you’re in the contact center, back office, branch, compliance, customer experience, digital marketing, IT, or operations, this is the event for you. Hear about the latest big ideas and bold innovations.

From thought leadership to immersive demos to networking, it’s a full palette of all things customer engagement.

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  • Orientations

    New to Verint or an Engage first time attendee? These sessions are an opportunity to learn how to make the most of your time at this event. Get to know some of your industry peers, meet CX subject matter experts, and sketch an agenda that aligns with your goals.

  • Customer Case Studies

    Learn from industry peers as they share how Verint applications improve their employee and customer experiences. Take a dive deep into a gallery of customer use case sessions and gain a view into tangible, proven results.

  • Master Your Solutions

    Educational workshops provide practical, hands-on instruction from Verint experts showcasing the art and science of innovation. Through live demos, see solution sets and applications in action. Discover how to apply best practice learnings to meet your most aspirational technology goals.

  • Industry Trends & Research

    The CX Industry’s top analysts, authors, and subject matter experts reveal latest trends and perspectives. Interactive panel discussions and lively Q&A will enrich your knowledge and inspire innovation.

  • Roadmap & Innovations

    Explore the canvas of customer engagement innovation — both artful and scientific. Verint market strategists showcase the latest technologies to paint a picture of what the future may look like.

  • Bring it All Together

    Join your peers in an open forum to network and discuss key takeaways from the conference breakout sessions. Don’t miss the opportunities to chat about challenges within your role and work together to help each other solve unique (or not-so-unique) problems.

Thank you for attending the industry's premier global customer engagement event

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Top 5 Reasons to Attend Engage 2023

  • Get fresh insights from amazing speakers

    Learn customer engagement secrets from some of the world’s most iconic brands.

  • Look into the future

    Energize your organization with new possibilities barely imagined a few years ago.

  • Fill in the blanks — fast

    Gain even more value from your Verint solutions through breakout sessions and customer success stories.

  • Experience innovations from us and our partners all in one place

    Dive into products during breakout sessions and check out the terrific demos in the exhibit hall.

  • Network, network, network

    Take advantage of opportunities to exchange ideas with peers, thought leaders, and industry experts, all in one place.

“This was my first Engage. I enjoyed every second of it. Everyone I met that worked for Verint were so friendly and professional. I feel I have learned so much at this event and cannot wait to "Engage" with my upper Management about everything I learned, Great experience!​”

Engage Attendee

“This conference was the best conference I have ever attended. You took the heart the customer experience and made it an incredible conference.​”

Engage Attendee

“Amazing conference - thank you for the Bank Branch Workforce Management track!”

Engage Attendee

“Love the opportunity to network and the attend sessions. Location was attractive and added to the flair.”

Engage Attendee

Monday, June 12, 2023

* Solutions Lounge open

7:30 AM – 8:00 PM

Registration Open

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12:00 PM – 5:00 PM

Customer Advisory Board Lunch and Meetings

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2:00 PM – 6:30 PM

Partner Summit and Reception

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3:00 PM – 5:30 PM

Analyst Briefing

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5:30 PM – 6:30 PM

Branch WFM Summit Reception

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6:30 PM – 8:30 PM *

Welcome Reception in Solutions Lounge

 

See the Full Agenda

Tuesday, June 13, 2023

* Solutions Lounge open

7:30 AM – 6:00 PM

Registration Desk Open

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6:30 AM – 7:30 AM

Engage Your Mind & Body

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7:30 AM – 8:30 AM

Breakfast

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8:30 AM – 10:30 AM

General Session

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10:30 AM – 11:00 AM *

AM Break

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11:00 AM – 11:50 PM *

Breakout Sessions

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12:00 PM – 1:30 PM *

Lunch

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1:30 PM – 2:20 PM *

Breakout Sessions

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2:30 PM – 3:20 PM *

Breakout Sessions

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3:20 PM – 4:00 PM *

PM Break

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4:00 PM – 4:50 PM *

Breakout Sessions

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6:30 PM – 8:30 PM

Networking Dinner

 

See the Full Agenda

Wednesday, June 14, 2023

* Solutions Lounge open

7:30 AM – 6:00 PM

Registration Open

—

6:30 AM – 7:30 AM

Engage Your Mind & Body

—

7:30 AM – 8:30 AM

Breakfast

—

8:30 AM – 10:30 AM

General Session

—

10:30 AM – 11:00 AM *

AM Break

—

11:00 AM – 11:50 PM *

Breakout Sessions

—

12:00 PM – 1:30 PM *

Lunch

—

1:30 PM – 2:20 PM *

Breakout Sessions

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2:30 PM – 3:20 PM *

Breakout Sessions

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3:20 PM – 4:00 PM *

PM Break

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4:00 PM – 4:50 PM *

Breakout Sessions

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6:00 PM – 9:30 PM *

Appreciation Party

 

See the Full Agenda

Thursday, June 15, 2023

 

8:00 AM – 9:00 AM

Breakfast

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9:00 AM – 9:50 AM

Breakout Sessions

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See the Full Agenda

Monday, June 12, 2023

* Solutions Lounge open

7:30 AM – 8:00 PM

Registration Open

—

12:00 PM – 5:00 PM

Customer Advisory Board Lunch and Meetings

—

2:00 PM – 6:30 PM

Partner Summit and Reception

—

3:00 PM – 5:30 PM

Analyst Briefing

—

5:30 PM – 6:30 PM

Branch WFM Summit Reception

—

6:30 PM – 8:30 PM *

Welcome Reception in Solutions Lounge

 

See the Full Agenda

Engage 2023 by the Numbers

  • 170+

    speakers, including analysts, customers, partners, and Verint team members, featured over the span of 3 days

  • 115+

    Customer Briefing Zone meetings held

  • 80+

    Ask the Experts sessions conducted

  • 110+

    keynote, panel, breakout, and user group sessions offered

  • 25

    countries represented at our industry’s premier and global customer engagement event

  • 11

    recognized Verint Global Customer Award Winners at an exclusive awards celebration with executives, industry analysts, and influencers

Interested in Speaking?

Your peers want to hear how you are innovating, creating boundless customer engagement, and closing the engagement capacity gap.

They want to learn how you are navigating the new normal, elevating employee engagement for in person and remote workers and engaging with customers in new ways.

Let them know by presenting at Engage 2023.

Speaking proposals are now closed.

Dan Bodner at Engage

Verint Global Customer Awards

Verint Engage Global Customer Awards recognize individuals and their respective companies that are using Verint solutions to help close The Engagement Capacity Gap™, and, in turn, build enduring relationships with customers. Customers are recognized for their ability to connect work, data, and experiences across the enterprise, and they are awarded in the following categories:

  • Excellence in Workforce Engagement
  • Innovating with AI & Analytics
  • Driving Success with Digital Engagement
  • Elevating Experience
  • Customer Engagement Champion

Verint honors 2023 Engage Global Customer Award winners

Verint Integration Challenge 2023

Are you up for a challenge? Verint Integration Challenge 2023 is an opportunity for Verint partners to showcase their creativity and development skills to integrate with the Verint platform.  Partners can leverage the openness of Verint Customer Engagement Platform and Developer Portal to access application programming interfaces (OASs) and developer guides to enable integration across the Verint portfolio.

Integrations were judged based on the use of Verint tools and products, utility, marketability, and innovation.  If bragging rights are not enough, lucky winners were recognized on the main stage at the Verint Engage 2023 conference.

Congratulations to the winners in each Integration Challenge category:

Connected Ecosystem ‒ Intelligent Voice for an Analytics Integration that allows Verint customers to achieve an improved customer journey and obtain additional insights from recorded calls.

Engagement Data ‒ Servion for Custom Reports for Workforce Management (WFM) connect data from Verint WFM with any other source to empower agents with real-time information.

Artificial Intelligence (AI) ‒ Operata for Generative AI leveraging AI and metadata to deeply understand every interaction and predict the overall customer-agent experience.

The venue

Inspired by the beautiful villages of Europe, the AAA Five Diamond Bellagio Resort & Casino overlooks a Mediterranean-blue, 8 ½-acre lake in which fountains perform a magnificent aquatic ballet. Award-winning dining including its newest addition The Mayfair Supper Club, a world-class art gallery, the exquisite Conservatory & Botanical Gardens, the stunning performance of “O” by Cirque du Soleil, a sumptuous spa and salon and exclusive luxury shopping all work together to compose the symphony that is Bellagio.

Located approx. 6 minutes from the Las Vegas Airport (LAS) airport.

Bellagio Hotel & Casino

3600 S Las Vegas Blvd
Las Vegas, NV 89109

+1 (888) 987-6667

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A few of the leading brands that presented at Engage 2023

Some of the Luminaries and Analysts that presented at Engage 2023

Thank You to Our Sponsors!

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  • Gold Sponsors

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  • Silver Sponsors

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  • Bronze Sponsors

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  • Specialty Sponsors

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Focused Customer Engagement Offerings

How can we help you?

  • Shift to One Workforce

    Increase CX capacity, flexibility, and agility

  • Understand the Total Cost of Ownership

    Make an informed ROI-based decision

  • Grow My Small/Mid Sized Business

    Solutions specifically designed for SMBs

  • Improve My Service Quality

    Total quality across all customer touchpoints

  • Move to the Cloud

    Innovate faster and avoid IT hassles

  • Improve My CX

    Reimagine your CX initiatives

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