Engage on the Road South Africa

A highly-experienced business solutions manager, Adrienne has almost 30 years of expertise in the financial sector, and in her current role is responsible for implementing and supporting Speech Analytics and Quality Management across the FirstRand Group. With a strong background in Business Analysis, Process Analysis, Operations Management, Relationship Management and Customer Experience, Adrienne is passionate about driving stakeholder engagement ad actionable interaction insights to improve CX.

Matt Flury is a business psychologist who worked in-house for nearly fifteen years, either leading large HR teams or operating as an internal consultant. He now manages a portfolio career, advising HR Directors and Business Leaders on capability, culture, and change, and provides talent management consulting to SMEs and multi-nationals.  

Matt has a first-class Honours degree in Psychology and a Masters’ degree in Occupational Psychology from the University of Hertfordshire and is a Principal Practitioner member of the Association for Business Psychology. 

Steve leads the Verint’s Solutions Consulting Team. This expert group is a powerhouse of knowledge, supporting and advising customers on how the broad portfolio of Verint solutions can help their organisations enhance customer loyalty, increase revenue, mitigate risk, and manage operational costs. Steve has over 25 years of experience within the Contact Centre and Customer Engagement industry. He joined Verint over 15 years ago, and prior to that held Solutions Management roles across a number of Contact Centre solution providers.

Douglas McNeilage leads the local Verint South Africa team, supporting the biggest brands in the marketplace by delivering the very best customer engagement technology today whilst ensuring organisations can meet the rapidly changing expectations of tomorrow.