Elevate Your CX: Exclusive Roundtable on AI-Powered Customer Interactions
Date: Thursday, June 20, 2024
Time: 3:30 – 7:00pm (PST)
Venue: Fairmont Makati, Ballroom 1, Philippines
About
Are you ready to unlock the true potential of AI for a smarter, more efficient customer experience (CX)?
Join Verint and Trends for an exclusive roundtable discussion designed for executives like you. During this interactive session, you’ll gain insights on how Verint can help you:
- Reduce call volume and boost customer satisfaction with user-friendly self-service experiences.
- Personalize interactions across channels – voice and digital – for faster issue resolution.
- Empower your agents by automating routine tasks, allowing them to focus on complex inquiries.
Agenda
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Venue: Fairmont Makati, Ballroom 1
3:30 – 4:00pm | Registration
4:00 – 4:10pm | Welcome address
4:10 – 4:30pm | Intro to Verint CX Automation
Speaker: Manish Shah, VP, Verint APAC
4:30 – 5:00pm | Move Past the AI Hype – Strategies to Boost Contact Centre Productivity Today
Speaker: Jean-Marc Provost, Director of Digital First Engagement, Verint
5:00 – 5:45pm | Live Demo – Witness firsthand how Verint’s AI-powered bots seamlessly integrate with your existing workflows, elevating CX and reducing costs
Live demo by: Maruja Luz Linder, Business Consultant, Verint
5:45 – 6:00pm | Closing remarks
6:00-7:00pm | Networking drinks and snacks
Don’t miss this opportunity to unlock the power of AI for your business.
Venue: Fairmont Makati, Ballroom 1
3:30 – 4:00pm | Registration
4:00 – 4:10pm | Welcome address
4:10 – 4:30pm | Intro to Verint CX Automation
Speaker: Manish Shah, VP, Verint APAC
4:30 – 5:00pm | Move Past the AI Hype – Strategies to Boost Contact Centre Productivity Today
Speaker: Jean-Marc Provost, Director of Digital First Engagement, Verint
5:00 – 5:45pm | Live Demo – Witness firsthand how Verint’s AI-powered bots seamlessly integrate with your existing workflows, elevating CX and reducing costs
Live demo by: Maruja Luz Linder, Business Consultant, Verint
5:45 – 6:00pm | Closing remarks
6:00-7:00pm | Networking drinks and snacks
Don’t miss this opportunity to unlock the power of AI for your business.
Speakers
Manish Shah
VP, Verint APACJean-Marc Provost
Director of Digital First Engagement, VerintMaruja Luz Linder
Business Consultant, Verint