Verint CX Solutions Clinic

12 March 2025

This dedicated event at the Aviva Stadium is designed to help you navigate your customer experience (CX) journey with the expert guidance of top CX professionals. This clinic is an excellent opportunity for you to gain valuable insights and practical advice tailored to your unique business needs. Our team of specialists will provide actionable solutions aimed at elevating your customer engagement to new heights. Whether you’re looking to improve customer satisfaction, streamline your processes, or implement new CX strategies, our experts are here to support you every step of the way.

 

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Agenda

09:00-09:30 | Registration and Refreshments

09:30-09:35 | Introduction & Overview

09:35-09:55 | Verint Keynote: Stronger, Faster AI Outcomes: Moving from AI Experiments to AI Success

09:55-10:05 | Inside the CX Solutions Clinic and What to Expect.

10:05-10:20 | Customer Speaker: Timothy Bell, Customer Experience (CX) Manager from Novuna Personal Finance

10:20-11:45 | CX Solutions Clinic and Networking

11:45-12:00 | Closing Remarks & Next Steps

The CX Solution Clinic

During the CX Solutions Clinic 10:10-11:45 is your chance to delve into your CX journey, receive personalised advice, and see demonstrations of solutions tailored to your business challenges. Enjoy a full breakfast while networking and reconnecting with fellow CCMA Ireland members. The four areas available for exploration are:

  • 1. Seamless Self-Service: Four Bots, One Unified Journey

    Experience effortless self-service with our versatile bots.

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  • 2. Double Agent Capacity: Verint CoPilot Bots

    Watch as our bots cut call durations in half, from 6 minutes to just 3.

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  • 3. Insightful Interactions: Boost Business Outcomes & Loyalty

    Discover how our bots enhance customer loyalty and drive business success.

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  • 4. Future-Ready Workforce: Predict, Recruit, Empower

    See how our bots prepare your team for success with predictive insights and empowerment tools.

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Location

Aviva Stadium 62 Lansdowne Road, Ballsbridge, Dublin 4, D04 K5F9, Ireland

The Aviva Stadium in Dublin, Ireland, is a world-class venue hosting rugby, football, concerts, and conferences. It has a seating capacity of 51,711 and opened in 2010 on the site of the old Lansdowne Road Stadium.

To get there, you can take the DART (Dublin Area Rapid Transit) to Lansdowne Road Station, which is right next to the stadium.

Alternatively, several bus routes serve the area, and there are also parking facilities nearby if you’re driving.

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